CAP

Shipping: Renissa provides shipping services across India with dispatch within 4-5 working days for standard orders and 7-8 days for personalized items.

Tracking and Fees: A tracking link is emailed upon shipment. Shipping fees vary based on destination, with free shipping for prepaid orders over 3000 INR ..

Payment: Due to the personalized nature of most of our products Cash on Delivery isn't available..

Damaged Products: Report damaged products within 24 hours for replacement or refund, excluding the shipping charges. Refunds may take 15 to 20 working days..

Cancellation: Orders can't be canceled once processed or shipped, especially personalized ones..

Returns and Exchanges: Returns/exchanges are generally not accepted due to personalization. Exceptions apply for non-personalized items within 1 day, with return shipping to Delhi at the customer's expense..

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